Effective Date: January 2025

Divine Coral – From Your Earth to Your Aura

At Divine Coral, we strive to ensure your complete satisfaction with every purchase. If you’re not fully satisfied, we’re here to make things right. Please read our policy carefully before making a purchase.

1. Eligibility for Returns

• Items must be returned within 1 day of delivery.

• Returned items must be in their original condition, including packaging, tags, and any certificates.

2. Non-Returnable Items

• Custom-made jewelry, engraved items, or resized pieces.

• Items showing signs of wear, misuse, or damage.

• Products purchased during clearance sales or under special offers (unless defective).

3. Return Process

• Email us at support@divinecoral.com within the return window.

• Provide your order number, reason for return, product images, and a short video showing the issue.

• Follow our packaging instructions to ensure the jewelry is securely packed for return.

4. Refund Policy

• Refunds are processed within 7–10 business days after the returned item is received and inspected.

• Refunds can be issued as:

  • Direct refund to your original payment method, OR

  • Store credit for future purchases.

• Refund approval is at the sole discretion of Divine Coral.

5. Shipping Costs

• For orders above ₹599, return shipping is covered by us.

• For orders below ₹599, the customer bears the return shipping cost.

6. Exchange Policy

• If you prefer an exchange instead of a refund, contact us within the return window.

• Our team will help you explore available replacement options.

7. Exceptional Cases

Since our products are handcrafted and energy-based, refunds are usually limited. However, exceptions will be made in cases of:

• Wrong product delivered.

• Product damaged during delivery.

• Genuine craftsmanship defects.

8. Contact Information

For questions or assistance with returns, refunds, or exchanges, please reach us at:

• Email: support@divinecoral.com

• Phone: +91-9958161507

• Address: New Delhi, India

✅ This version blends your strict 1-day return rule with your earlier “refunds only in exceptional cases” stance, so it’s consistent and professional.

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